There are 654 Jobs to Choose in Customer Service / Helpdesk
Your main role is to handle and respond to customer requests, exceptions, inquiries about package pick-up, deliveries, promote and respond to question about FedEx products and services with the objective to maximize customer satisfaction through incoming calls or emails. When necessary, you will also be expected to solve customers' problems and complaints.Your profile:Exce ...
Receive or conduct calls to provide product information and nutritional advice to customers, to encourage on conversion and retention of brands usageMaintain records of telephonic interactionsData entry and maintenance of customer databasesEnsure that the service delivery to customers is of excellent qualityWork closely with marketing/product managers to deliver brand kno ...
Outbound calls to agents regarding their flight has been rescheduled and make sure they are aware of the flight changes schedule.Resolve customer queries efficiently and escalate problems promptly.Ensure necessary and appropriate follow-up actions are taken.Job RequirementsGood communication skills in English & Bahasa Malaysia are an advantageCandidates must be willing ...
Ensure highest standards of service delivery on personalised phone services to our customersServes customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accuratelyEducate t ...
As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.If this sounds like something you may be a good IT for, Read ON!!You will play an important role in:Handling all inbound calls pertain ...
As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.If this sounds like something you may be a good IT for, Read ON!!You will play an important role in:Handling all inbound calls pertain ...
Handle customer inquiries & complaints via call & emailHandle oversea customerNeed to support 24/7Job RequirementsSPM/STPM or equivalent certificate holders with at least 5 years of work experienceDiploma / Advanced Diploma holders with at least 2 years of work experienceDegree Fresh Graduate welcome to applyPossesses good communication skills (verbal and written E ...
Search and list down Malaysia companies as potential customers / distributors / partners.Assist in collecting statistical data / information by web-search, directory and etc.Arrange for meeting appointments for Malaysia government organizations and companies.Edit documents using PPT, Excel and Word. Documents will be written in English, including Translation of Malaysia re ...
Responsibilities and AccountabilitiesAccount Management:o Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.o Trouble shooting/solving of daily operations issues.o Escalate any customer's complaints to the Team Leaders or Customer Service Manager.o Timely and error free processing of customer's i ...
? To provide a single point of contact for users,? Deals with management of both routine and non-routine incidents and requests through phone and email? Provision of 1st line support for incidents.? Takes ownership for listening to and understanding basic customer problems? Asking relevant questions to resolve typically known problems within required timescales.? Knows whe ...
