Job Responsibility? To provide a single point of contact for users,
? Deals with management of both routine and non-routine incidents and requests through phone and email
? Provision of 1st line support for incidents.
? Takes ownership for listening to and understanding basic customer problems
? Asking relevant questions to resolve typically known problems within required timescales.
? Knows when problems are 'beyond them' and escalates so they can be resolved
Job RequirementsJob Benifits
