There are 654 Jobs to Choose in Customer Service / Helpdesk
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionIdentify and assess customers' needs to achieve satisfactionKeep records of customer interactions, process customer accounts, ...
To be responsible and dedicated to all incoming telephone enquiries / emails from customers, problem and complaints relating to the Company or the Company's client products and services, with the objective of resolving issue as timely, providing first excellent contact resolution.To meet/ exceed productivity and quality standards (E.g: email response time, quality call mon ...
Supervise day-to-day operations in the customer service department - meet KPIsHandling of incoming calls and respond promptly to customer enquiriesDevelop customer satisfaction goals and coordinate with the team to meet them on a steady basisServes as a liaison between the customer and various departmentInvolved in Sales & Operation Support administrative duties (Inclu ...
To provide fast and timely solutions to all customer-related problems.To be constantly guided by the company's service standards.Good typing skills and ability to chat with customers in Live Chat, WhatsApp, Telegram, WeChat, Messenger, etc.Effectively manage large numbers of incoming chats.Keep records of customer interactions, process customer accounts, and file document ...