Job Responsibility- Receive or conduct calls to provide product information and nutritional advice to customers, to encourage on conversion and retention of brands usage
- Maintain records of telephonic interactions
- Data entry and maintenance of customer databases
- Ensure that the service delivery to customers is of excellent quality
- Work closely with marketing/product managers to deliver brand knowledge to customers
- Perform other job-related duties as requested by supervisor.
- Persuasion -- Persuading others to change their minds or behaviour.
- Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Job Requirements- Candidate must possess at least SPM/ Diploma or Advanced Diploma or Bachelor's Degree in Food Technology/Nutrition/Dietetics, Nursing, Medical Science, Pharmacy/Pharmacology or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Fresh grads encourage to apply - Full training provided
- Preferably Junior Executives specializing in Customer Service or equivalent.
- Candidate must be able to converse in English and Mandarin.
Job Benifits- Working Hours: 9.00am to 6.00pm (Monday - Friday)
- Commission/ allowances
- EPF & Socso
- Annual Leave
- Medical Leave
- Rest & relax area
- Quarterly staff recognition and appreciation
- 5 minutes walking distance from public transport
Career Prospect:
o Executive > Senior Executive > Team Leader > Assistant Manager > Manager > Senior Manager.o IJP - Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.o Career path program with Multi-functional Product, process, soft skill, developmental training.
![[nutrition/pharmaceutical] Customer Care - English/mandarin Speaker](/template/img/jobseeker.png "[nutrition/pharmaceutical] Customer Care - English/mandarin Speaker")
