Job ResponsibilityResponsibilities and Accountabilities
Account Management:
o Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
o Trouble shooting/solving of daily operations issues.
o Escalate any customer's complaints to the Team Leaders or Customer Service Manager.
o Timely and error free processing of customer's instructions such as warranting, title transfer and warehouse receipt.
Planning and Co-ordination
o Prepare Work Order Instructions for on-site warehouse teams and follow up till completion of the job.
o To escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.
o Assist on ad-hoc reporting matters or any other assigned task given by Team Leaders.
o Monitor closely to the progress of work orders and keep the customer informed on regular basis.
o To verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.
System Data and Inventory
o To update the Logistics system.
o To send inventory report to customers and banks on regular basis. Report to be checked by Team Leaders before sending to external parties.
Costing and Billing
o Timely and accurate billing to customer.
o To ensure job costing is completed in ERP and review job budget with consideration of additional charges.
o Engage with customer to ensure timely payments to AR invoices. Target to minimize ageing payments that are more than 30 days.
o To ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
o To inform customer timely for additional charges incurred.
o To clarify timely on the LSP invoices to ensure accurate AP payments from Finance department.
Job File Management
o Maintain accurate documentation and filing.
o To indicate/update the cover file with detail job information.
General
o Any other tasks or assignments as may be assigned from time to time.
Specific requirements for the position
o Minimum Diploma in Logistics and Supply Chain management.
o Relevant working experience preferred and fresh graduate is encouraged to apply.
o Experience in import/export procedure and documentation.
o Demonstrated warehousing and logistics operations expertise.
o Ability to work on cross-functional and multicultural teams.
o Meticulous, responsible and positive work attitude.
o Mature and able to work independently with minimal supervision.
o Excellent communication and analytical skills.
o Able to handle company information with confidentiality and discretion.
o Candidates with knowledge of freight forwarding and/or experience in shipping will be an added advantage.
o Proficient with Microsoft Office.
o Proficient in both spoken and written English and Mandarin (to liaise with Mandarin speaking clients & associates).
o Able to perform effectively in a high pressure and fast paced working environment
o Able to communicate in Mandarin is an added advantage
Job RequirementsJob Benifits
