There are 43 Jobs to Choose in Call Center / BPO
Obtains client information by answering telephone calls; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Mainta ...
To ensure desired customer delight by providing satisfactory response to customer interaction. Manage Customer Interactions through inbound & outbound voice contact. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. Contribute inputs towards sales & marketing pl ...
Manage day to day operations in support of the Call Centre. Provide administration support; work closely with the team to ensure smooth flow of daily operation. Arranging Delivery of Good. Perform any other duties assigned from time to time Job Requirements Min SPM and above.Fresh school leavers are encouraged to apply. Communicate fluently in English, Bahasa Malaysia or ...
Ensure sales cases submitted by the CME are validated based on standard guidelines Follow through sales recovery cases with operations team to ensure validity of sales closure Analyse data collected and initiate improvement plan Conduct regular call calibration session with client, Team Leaders and Agents to ensure consistent understanding on sales validation Investigate ...
Obtains client information by answering telephone calls; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Mainta ...
Job RequirementsAt least Diploma or BA Degree in any field Fluent in English communicationFluent in Mandarin is an added advantageWiling to in call center environment Work on shift / Office hour (Depends on team) Job BenifitsBasic Language Allowance Performance Allowance Incentive ...
• Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed.• Represent Microsoft and communicate with Microsoft customers ...
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products. To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Job Requirements Applicant must be willing to work on rotation ...
Handling all outbound calls. To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Job Requirements Able to work on Rotating Shift (between 7am to 1am) Fluent in Bahasa and English Able speak in Mandarin advantage Must be energetic, positive minded and good team playe ...
To ensure desired customer delight by providing a satisfactory response to customer interaction. Manage Customer Interactions through inbound & outbound voice contact. Evolve more effective work process for improving customer interactions.Constantly monitor & review performance metrics for achievement of objective. Contribute inputs towards sales & marketing p ...
