There are 23 Jobs to Choose in Call Center / BPO
To undertake daily management activities of a team of inbound agents. Supervise, coach & motivate the team to achieve the KPI. To constantly monitor & manage performance of the team. Ensure all escalated cases and priority issues are dealt with and resolved in a timely manner. To initiate changes to manage adhrence to work schedule, standard operation procedure. T ...
Provide timely support to customers through chat and phone. Handle customer’s concerns positively and professionally. Works with other team members in identifying better ways in providing better customer support. Maintains and improves quality of service by giving recommendations. Keeps job knowledge up to date by attending upskill training to improve skills. Meet a ...
Maintaining a positive, empathetic and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer complaintsKnowing our products inside and out so that you can answer questionsJob RequirementsAble to communicate and write well in English or MandarinSPM ...
Overall: Perform content analysis in review, filter, identify and removing inappropriate content in social media such as pornography, images/video of violent content. Assist our community and help resolve inquiries empathetically, accurately and on time. Become and remain knowledgeable about social media products and community standards. Make well balanced decision ...
Communicates to customers via phone, email or chat for any issues related to their interaction with Adwords platform. Manage the relationship between the internet giant and its customers resulting in increased business by providing consultative advice sales solutions. Tell us how we can be better and act as a voice for users/advertisers to provide product and process impr ...
Reviewing Online Videos/ Content/ Complaints/ Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material. Reviewing/updating contents on a popular social media platform. Audit of content received and sharing for Social Media Upload. Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus ...
To ensure desired customer delight by providing satisfactory response to customer interaction. Manage Customer Interactions through inbound & outbound voice contact. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. Contribute inputs towards sales & marketing pl ...
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Job RequirementsCan start immediatelyPleasant personalityGood communication skillsPatient and politeAble to speak fluent english and other languages.Independent and self starterJob Benifits ...
Handling all outbound calls. To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Job Requirements Able to work on Rotating Shift Fluent in Bahasa and English Able to speak in Mandarin advantage Must be an energetic, positive-minded and good team player Appli ...
