There are 96 Jobs to Choose in Call Center / BPO
Ensure highest standards of service delivery on personalised phone services to our customersServes customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accuratelyEducate t ...
Ensure highest standards of service delivery on personalised phone services to our customersServes customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accuratelyEducate t ...
Handle phone-in enquiries of current and prospective customersProvide accurate and efficient processing of reservationsMaintain member accounts whenever there are changes in their profilesSend programme related collaterals and formsAdvise on latest promotions and mechanicsManages feedback/ complaints and liaise with backend support to resolve members' issuesInvolve in ad-h ...
POSITION SUMMARYTo manage new hires training program with alignment to Singapore sales training curriculum.To deliver related training courses to MCC Telesales staff.To enhance job knowledge and training skills constantly as an on-going process. JOB RESPONSIBILITIESTo be the core trainer forOnboarding Phased Training, refresher training, cross training, new system training ...
Attend to fiber inbound and outbound calls from customers, identify their technical, billing and product issues.Attend to customers to resolve issues by providing the right solution or trouble shooting.Provide excellent customer service handling and customer satisfaction.Build and maintain a relationship with our customers in a professional manner with an objective to fulf ...
Attend to fiber inbound and outbound calls from customers, identify their technical, billing and product issues.Attend to customers to resolve issues by providing the right solution or trouble shooting.Provide excellent customer service handling and customer satisfaction.Build and maintain a relationship with our customers in a professional manner with an objective to fulf ...
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails.Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.Identifies and escalates difficult and complex issues to senior team members.Maintains a positive, empathetic and professional attitude towards customer.Enters ...
Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.Follow up and resolve customers complains and ensure IT is close to satisfaction.Always work closely with team members and leaders to achieve quality results and productivity.To channel and escalate any unresolved issues / com ...
Contact potential or existing customers to inform them about a product or serviceKeep a consistent number of outbound calls & talk time per day following targets setEngage customers via outbound/inbound sales enquiriesJob RequirementsMinimum SPM with 1 year of experience in telemarketingMust be able to speak in English fluentlyWilling to work 5 days a week on a rotatio ...
(Advantage) 1 year experience in Call Centre/Customer Service. (Advantage) Experience in handling customer complaint. Good command of English and Bahasa Melayu (written and spoken). Excellent communication skill. Positive attitude, enthusiastic and able to work under pressure. Must be able to work on weekends and public holidays. Must be able to work between 6:00pm to 10: ...
