There are 96 Jobs to Choose in Call Center / BPO
The Role:We are currently seeking experienced Contact Centre Agents for our established call centre located in Johor Bahru. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.Responsibilities :o First point of contact and sup ...
To manage team leaders on the day-to-day running of various contact centre-related campaigns.To make sure that the KPIs set by the Management for the campaign are achieved.To set deadlines to achieve the tasks given.To ensure agents' performance is being monitored by team leaders including call reviews.To ensure sufficient head count reports to work daily. You will be info ...
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA Job RequirementsCandidate with a minimum of SPM level qualificati ...
Drive great customer experience by driving awareness and understanding of the company's products and services.Managing leads from the company's online channel to provide an end-to-end service to provide a good customer journey when using the company's services.Managing inbound and outbound calls and correspondences for sales and services.Provide accurate and complete infor ...
To attend/answering coming calls from customer, identify the problems and assist them to solve the problem by providing the right solutionFollow up with the customer on pending casesCreate report in the systemJob RequirementsWelcome DIPLOMA Holder and abovePrefer applicant who have experience as Team Leader in any related fieldsRequired language(s) : Mandarin, Bahasa Malay ...
Records customer inquiriesDeal directly with customers by telephoneRespond promptly to customer inquiriesObtain and evaluate all relevant information to handle service inquiriesCalling to confirm appointments for the next dayMaking appointments and schedulingJob RequirementsMalaysian only.Good communication in English.Immediate intake.Must possess at least a SPMFresh gradu ...
Resolving customer queries through inbound & outbound calls, and emails.Following up with customers to ensure their issues are resolvedProfessional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experienceConstantly work towards improving customer experienceHandle customers and vendors requests, as well as extern ...
1)Membuat pangilan kepada pelanggan berkenaan akaun tertunggak.2)Membantu pelanggan dalam proses pembayaran / penjadualan semula.3)Merekod / mengemaskini maklumat/data pelanggan.4)Menghantar Notis kepada pelanggan.5)Membantu /memberi maklumat/ Jalan penyelesaian kepada pelangganJob RequirementsJob BenifitsEPFSOCSOAnnual Leave ...
Call Centre Agents - answer calls and respond to emails- handle customer inquiries- research required information using available resources- manage and resolve customer complaints- provide customers with product and service information- process orders, forms and applications- identify and escalate priority issues- follow up customer calls where necessary- document all call ...
Records customer inquiriesDeal directly with customers by telephoneRespond promptly to customer inquiriesObtain and evaluate all relevant information to handle service inquiriesCalling to confirm appointments for the next dayMaking appointments and schedulingJob RequirementsMalaysian only.Good communication in English.Immediate intake.Must possess at least a SPMFresh gradu ...