Position : Customer Service (Mandarin - Livechat) in KL Sentral Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM2,700.0 - RM4,000.0 Per Month
Location : Brickfields, Kuala Lumpur Postcode : 50470
Posting Date : 25 Nov 2022 Closing Date : 09 Jan 2023
Academic Qualification : Language Requirement : EN,ZH
Job Description
Job Responsibility
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails.
Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Identifies and escalates difficult and complex issues to senior team members.
Maintains a positive, empathetic and professional attitude towards customer.
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system.
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
Liaises with external vendors and service operators to fulfill booking changes
Keeps updated with company procedures and processes.
Shares customer feedback with relevant departments for further improvements
Job Requirements
SPM/STPM holder with customer service experience
Diploma/Degree Fresh welcome to apply
Possesses good communication skills (Both Mandarin & English)
This is 24/7 shift work (5 days work 2 days off)
Job Benifits
Shift allowance RM100 - RM500
Mandarin Allowance RM300
KPI allowance up to RM500
EPF, SOCSO
5 working days (2 off days in a week)
Job Application
To apply online for Customer Service (Mandarin - Livechat) in KL Sentral, kindly click the button below.
