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Customer Service Based in Melaka Town- Dec Intake

Job Information

Position : Customer Service Based in Melaka Town- Dec Intake
Company : Agensi Pekerjaan Asia Recruit Sdn Bhd
Contract : Full Time

Salary : RM2,200.0 - RM3,000.0 Per Month

Location : Melaka City, Melaka
Postcode : 75100

Posting Date : 25 Nov 2022
Closing Date : 09 Jan 2023

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : EN

Job Description


Job Responsibility
  • Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
  • Follow up and resolve customers complains and ensure IT is close to satisfaction.
  • Always work closely with team members and leaders to achieve quality results and productivity.
  • To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
  • Any other duties assigned by the team leader.

Job Requirements
  • FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
  • SPM Level with minimum 1-2 years customer service/ sale experience
  • Must be able to communicate and write well in ENGLISH.
  • Ability to speak in Mandarin language will be an added advantage.
  • Willing to work on rotational shift basis (including weekends and Public Holiday). Shift Allowance will be provided.
  • Good interpersonal and communication skills.
  • Basic computer literacy (MS Office).
  • Willing to work in Melaka City.
  • This is 24/7 shift, 5 working days and 2 days off.

Job Benifits
  • Shift Allowance up to RM400
  • KPI allowance up to RM300
  • Customer Service Allowance RM150(fixed)
  • Language allowance
  • Fully equipped gym with aerobics studio & shower facilities.
  • Rest & relax area (pool, football, etc).
  • We are located nearby shopping malls and housing area.
  • Career path program with Multi-functional Product, process, soft skill, developmental training.

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