Position : Customer Service Executive (Mandarin Speaking) Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM2,700.0 - RM4,000.0 Per Month
Location : Kuala Lumpur, Kuala Lumpur Postcode : 50450
Posting Date : 29 Nov 2022 Closing Date : 13 Jan 2023
Academic Qualification : Diploma Language Requirement : EN,ZH
Job Description
Job Responsibility
Ensure highest standards of service delivery on personalised phone services to our customers
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
Educate the customer about the products and services and directs them towards available resources for self-help
Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
Maximize opportunities to up sell or cross-sell products and services which meet customer needs
Maintain confidentiality of the customers and data at all times
Strong customer service mindset with good communication and excellent problem solving skills and/or Manager.
Job Requirements
SPM/STPM or equivalent certificate holders with at least 5 years of work experience
Diploma / Advanced Diploma holders with at least 2 years of work experience
Degree Fresh Graduate welcome to apply
Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
This is 24/7 shift work
Job Benifits
Basic could up to RM3,600
Work on Public Holiday - Double pay
Annual Leave 21 day
Dental or Optical yearly cash allowance RM400.
Hospitalization, Outpatient and Specialist all covered for individual
Have regular team activities and festival celebration.
Yearly Award Recognition
Standard Shift Allowance RM350 monthly
Special Shift Allowance 10:30 pm to 8am RM 45 per shift
Transport Allowance Before 7am /after 12 midnight RM25 per shift
RM300 Mandarin language allowance monthly
Quarterly Incentive if achieve KPI target range from RM1,200 to RM2,200
Upon confirmation will get RM500 confirmation bonus
Job Application
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