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Work Force Management (wfm) Scheduler

Job Information

Position : Work Force Management (wfm) Scheduler
Company : Emco Executives Sdn Bhd
Contract : Full Time

Salary : RM3,000.0 - RM6,000.0 Per Month

Location : Petaling Jaya, Selangor
Postcode :

Posting Date : 30 Mar 2021
Closing Date : 29 Apr 2021

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility
  • Ensuring daily/ weekly/ monthly reports are sent on accurate and timely manner.
  • To plan, schedule and prepare adequate resources for the respective Operation sections and understand operation requirement, continuously developing and enhancing forecasting & scheduling management to support operation and/or company strategies.
  • To produce/design effective and comprehensive forecasting & scheduling work.
  • To review forecasting & scheduling work-rules (on-demand and/or periodical WFM health-check), to ensure division/section targets all Key Performance Indices are achieved.
  • To maintain forecasting related reporting / data / information of Customer Experience Centre. Provide direct leadership, guidance and support to all Real Time Analysts to ensure the creation of a positive and productive work atmosphere.
  • Undertake any other duties assigned by Management from time to time.

Job Requirements
  • At least 1 to 2 year(s) of working experience in HR shared service or related field.
  • Preferably Senior Executives specializing in WFM (manual & system) and Reporting Analyst.
  • Good Command of English both written and spoken
  • Experience in forecasting headcounts for calls/e-mails/social media
  • Experience managing schedule for a team of minimum 100 employees with muticultural environment
  • Strong skills of MS Office (specialized MS Excel & Power Point
  • Ability to resolve routine problems and questions independently.

Job Benifits
  • EPF
  • SOCSO
  • Medical benefits
  • Annual leave

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