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Job Information

Position : Technician
Company : Ram Pacific Distribution Sdn Bhd
Contract : Full Time

Salary : Undisclose

Location : Klang, Selangor
Postcode :

Posting Date : 24 Mar 2020
Closing Date : 19 Apr 2020

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility

REPORT TO: Client Care Advisor / Senior Client Care / Assistant Manager Retail & Client Care PRIMARY OBJECTIVE: 

  • To repair all assigned cases and ensure all repairs are conducted in accordance to RIMOWA Guidelines as per deadline
  • Repair and service all cases assigned
  • Check and examine case for areas of damage/requirements not stated in Service Form (Cross examine with SS to confirm before proceeding)
  • Conduct QC upon completion
  • Ensure all cases are handled with care and precautions made to prevent inflicting of new scratches and damages to the case
  • Ensure case is cleaned before transferring to QC station
  • Consult with SS and CSM when case cannot be repaired or serviced by RIMOWA guideline
  • To attend to customer's enquire in the absence of SS and CSM
  • To monitor inventory of parts and alert SS for replenishment
  • Ensure all tools and equipment are maintain and replaced whenever required
  • Ensure overall cleanliness and tidiness of work bench and tools and equipment placed in their allocated storage compartments.
  • Ensure all electricals are switched off when not in use.
  • Ensure safety gears are put on during work.
  • Ensure QC-ed cases are placed at the correct out bound stations
  • Hand service form of completed case to Reception to contact customer for collection.

KEY PERFORMANCE INDICATORS:

  • Repairs were conducted in accordance to RIMOWA guideline in procedures and correct parts were used - 55%
  • Completion of repairs as per deadline - 15%
  • Proper and effective communication with internal and external parties. - 15%
  •  Workshop Maintenance - 5%
  • Qualitative (This is fixed) - 10%
  1. Participation/Communication
  2. TeamworkOverall work productivity

Job Requirements

Technician (Rimowa)


Job Benifits
  • Commission and bonus
  • Company trips
  • Medical insurance
  • Open culture
  • Personal development opportunities

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