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Technical Support (Voice)

Job Information

Position : Technical Support (Voice)
Company : Agensi Pekerjaan J-recruit Sdn Bhd
Contract : Full Time

Salary : RM3,000.0 - RM3,500.0 Per Month

Location : Bangsar, Kuala Lumpur
Postcode : 59200

Posting Date : 08 Jan 2021
Closing Date : 09 Mar 2021

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility
  • Delivering remote/email/phone technical support to customers.
  • Monitoring SALESFORCE.COM incoming ticket queue and responding to incoming SALESFORCE.COM support tickets.
  • Actively working on resolving open/active customer SALESFORCE.COM tickets.
  • Documenting SALESFORCE.COM troubleshooting progress in SALESFORCE.COM case comments.
  • Daily follow up with customers on all open/pending SALESFORCE.COM tickets.
  • Process part exchange requests (creation of logistic tickets).
  • Escalate difficult technical problems to senior engineers and/or Level 1 or 2 Support.
  • Properly document encountered problems and their solutions in SALESFORCE.COM.
  • Enter timesheet data into SALESFORCE.COM every week.
  • Able to interact with customers from all over the world.
  • Able to work on shift rotation and public holidays with some flexibility to swap roster.

Job Requirements
  • Degree/diploma in IT/Electronic/Broadcast engineering or equivalent
  • Minimum 2 years' relevant working experience.
  • Experience working in a 24x7 support center preferred.
  • Experience with SalesForce.com will be advantageous.

Job Benifits
  • Basic from RM 3,000 - RM 3,500 + Shift Allowance
  • Annual Leave, Medical Leave, Outpatient & Inpatient
  • Opportunities for personal growth and development.


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