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RM 3,300 Cantonese Speaking Senior Customer Advisor (Social Media) (Penang)

Job Information

Position : RM 3,300 Cantonese Speaking Senior Customer Advisor (Social Media) (Penang)
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM2,500.0 - RM3,500.0 Per Month

Location : Bayan Lepas, Pulau Pinang
Postcode : 21000

Posting Date : 02 Jul 2022
Closing Date : 16 Aug 2022

Academic Qualification : Diploma
Language Requirement : EN,ZH

Job Description


Job Responsibility
  • Provide timely support to customers through available communication channels (Eg: calls, email and Livechat).
  • Handle customer's concerns positively and professionally.
  • Identify and escalate priority issues through proper channels when necessary.
  • Works with other team members in identifying better ways in providing better customer support.
  • Participate in additional training courses as required.
  • Maintains and improves the quality of service by giving recommendations.
  • Keeps job knowledge up to date by attending upskill training to improve skills.
  • Meet all key performance indicators set by the company and client.
  • Adhere to the policies set by the company.

Job Requirements
  • High proficient in Cantonese, Simplified Mandarin & Above Average English communication (spoken & written)
  • Open to Fresh Grads (Diploma/ Degree Holder), or SPM holder with minimum 5 years of experiences in Call Centre nature.
  • Good communication skills, and good time management
  • Problem solver and analytical skill
  • Have no issue to work on Monday to Sunday (5 days in a week), 24hours rotational shift- 9 hours per shift, 5 days per week (Rotational offday).
  • Able to work based in One Precinct, Bayan Baru
  • Preferably possess own transport.
  • Able to join on the intake on 11st or 18th or 26th July, 1st Aug

Job Benifits

SALARY PACKAGE:


  • Salary Details: Salary: RM2,400- RM3,200 + KPI Allowance up to RM 200 + EPF +SOCSO + 10 Days of AL + 14 Days of ML + 3 weeks of paid training will provided.
  • Working Location: One Precinct, Bayan Baru
  • Medical Benefits
  • 3 weeks of Paid Training will be provided.
  • Interview Tips provided


Working Details:


  • Working Shift: Monday to Sunday (5 days in a week), 24hours rotational shift- 9 hours per shift, 5 days per week (Rotational offday).
  • Working Location: One Precinct, Bayan Baru

Job Application

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