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Restaurant Supervisor

Job Information

Position : Restaurant Supervisor
Company : Al-Araby Mathaam Sdn Bhd
Contract : Full Time

Salary : RM1,500.0 - RM2,000.0 Per Month

Location : Bandar Baru Bangi, Selangor
Postcode : 43650

Posting Date : 14 Sep 2021
Closing Date : 14 Oct 2021

Academic Qualification :
Language Requirement : EN

Job Description


Job Responsibility
  • Ensure the prompt and efficient service is carried out in the restaurant.
  • Ensure that the restaurant is clean and well maintained, that table appointments including table arrangements are impeccable.
  • Ensure that staff area are correctly and smartly dressed, that they offer professional and courteous service to customers.
  • Ensure that the restaurant is clean and stocked with the established requirements.
  • Ensure that all food and beverage orders and related guest requests are executed promptly and that they comply with the required standards.
  • Ensure the control of guest checks, daily revenues and that cashiering procedures are followed.
  • Assign and monitor service staff breaks, vacation schedules, monthly attendance records
  • Assign and check stations before pre-duty briefing
  • Conduct pre-duty briefing in the absence of the Restaurant Manager or as assigned by the Restaurant Manager.
  • Attend the daily F&B briefing in the absence of the Restaurant Manager
  • Ensure that reservations of the restaurant are properly monitored and are according to the established table reservation system.
  • Constantly check service staff knowledge and processes and address any deviations on standard operating procedures.
  • Knowledge of Basic food preparation particularly relating to the offerings of the restaurant.
  • Mastery of the Smile and related P.O.S.systems.
  • Anticipate individual or group guest needs keeping in mind the resort standards when addressing any.
  • Supervise service staff performance according to standards
  • Liaise with other departments or with other outlets to carry out or achieve restaurant standards or carrying out guest requests.
  • Ensure that Personnel policies are constantly adhered.
  • Effectively communicates instructions to staff, listens and motivates staff to ensure a smooth workflow and harmonious working environment.
  • Ensure that the back of the house department operates effectively and efficiently.
  • Ensure that consumable and non-consumable goods are ordered, correctly stored and issued. Implement controls related to beverage and food or other stock issuance
  • Ensure that staffing levels are correct to the agreed standards and are not exceeded without prior consultation.
  • Ensure that the company and statutory hygiene standards are maintained in all areas.
  • Ensure that all operating equipment and FF&E in a areas of responsibility are properly maintained and accounted for.
  • Attend timely to customer complaints and report any to  superiors.
  • Ensure that fair discipline is in effect at all times.
  • Maintain a strong presence in area.
  • Ensure maximum security in all areas under control and that the staff is fully aware of the importance of key security.
  • Take necessary steps in the event of theft, burglary or fire and ensure that emergency procedures are carried out.
  • Take all the necessary steps in order to prevent theft, property damage ensure guest satisfaction and achieve operating standards.
  • Manage the restaurant in the absence of the Restaurant Manager.
  • Ensure that daily reports and administration requirements are timely submitted including endorsements, daily restaurant reports as well as daily revenue reports.
  • Hold regular performance appraisals with staff, identifying areas for development and training needs ensuring that training is effected
  • Ensure that the causes of staff grievances are investigated and appropriate action is taken.
  • Attend meetings as required.
  • Prepares and conducts training sessions related to basic service skills and others as may be assigned by superiors.
  • Carry out or ensure that regular on-the-job training are taking place to agreed standards
  • Ensure that the most suitably qualified person is appointed in the event of a vacancy - whenever possible this should be an internal promotion.
  • Manage special tasks or projects as assigned by  superiors
  • Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Job Requirements

  • The ability to stand for extended periods.
  • Strong management skills.
  • Excellent organizational skills.


Job Benifits

  • EPF
  • SOCSO
  • EIS
  • Uniform Provided
  • Staff Meal

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