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中英粤语客服@ PJ |欢迎毕业生 | 提供培训

中英粤语客服@ PJ |欢迎毕业生 | 提供培训
Selangor   Petaling Jaya
Full Time   Call Center / BPO
Startek

Post01 Jul2022
Expiry30 Aug2022

Job Information

Position : 中英粤语客服@ PJ |欢迎毕业生 | 提供培训
Company : Startek
Contract : Full Time

Salary : RM3,500.0+++ Per Month

Location : Petaling Jaya, Selangor
Postcode : 47301

Posting Date : 01 Jul 2022
Closing Date : 30 Aug 2022

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : EN,ZH

Job Description


Job Responsibility

As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

If this sounds like something you may be a good IT for, Read ON!!

You will play an important role in:

  • To handle backend job (70%) & customer service job (30%)
  • Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Job Requirements

To be successful in this role, you will need to have:

  • Ability to communicate in Mandarin / Cantonese.
  • Interactive personal skills that IT the team and customer environment as well as adapt to change
  • Ability to work in a fast paced environment
  • SPM leavers who are interested to start their career in a call centre are also encouraged to apply - Full Training Provided.
  • You are required to work on rotational shifts.
  • Working experience in the service industry will be an added advantage for this position.

Job Benifits

How this career will benefit you:

  • Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
  • STAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
  • Additional benefits - Shift allowances, Performance incentives and Overtime claims

Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply nowand we will talk to you soon.

Job Application

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