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Online Customer Service

Online Customer Service
Johor   Batu Pahat
Full Time   Customer Service / Helpdesk
Sweatfitt Apparel

Post21 May2020
Expiry10 Jul2020

Job Information

Position : Online Customer Service
Company : Sweatfitt Apparel
Contract : Full Time

Salary : RM2,000.0 - RM5,000.0 Per Month

Location : Batu Pahat, Johor
Postcode : 86400

Posting Date : 21 May 2020
Closing Date : 10 Jul 2020

Academic Qualification : No Limit
Language Requirement : No

Job Description


Job Responsibility
  • Build continuous relationships with customers.
  • Inform customer's latest update about their orders on daily basis.
  • Verify the product design to ensure the product is received and gain positive response from customers.
  • Manage and update customer support groups in Facebook Group, telegram channel etc.
  • Recording, managing and updating customer database list
  • Build continuous relationships between companies and customers by adding value to customers. E.g. Tips, info, tutorials etc.
  • Get customer feedback and testimony.
  • Manage and solve any issues faced by the customer and make resolved the issue within 24 hours.
  • Create and manage customer retention program.
  • Always improve customer service and products quality to increase customer satisfaction
  • Provide daily, weekly and monthly work reports.

Job Requirements
  • Active, happy and high motivated
  • Well-groomed and pleasant personality
  • Possess good communication skills (online and offline)
  • Malaysian only

Job Benifits
  • Commission
  • Latest Season/Trendy uniform
  • Annual Leave
  • Medical Leave
  • EPF
  • SOCSO
  • Handphone
  • Staff House (candidate from outside of the area)

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