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Max RM 3800 US English Accent Inbound Customer Experience Specialist @ PJ (Diploma on 28 June intake!)

Job Information

Position : Max RM 3800 US English Accent Inbound Customer Experience Specialist @ PJ (Diploma on 28 June intake!)
Company : Global Outsourcing Company
Contract : Full Time

Salary : SGD3,500.0 - SGD3,900.0 Per Month

Location : Ara Damansara, Selangor
Postcode :

Posting Date : 04 Jun 2021
Closing Date : 04 Jul 2021

Academic Qualification : Diploma
Language Requirement : EN,MS,ZH

Job Description


Job Responsibility
  • To handle incoming calls regarding inquiries or requests from the Seller Contacts of E-buying platform (eg. Posting, Editing, Payment Transaction, Ordering & After-sales feedback).
  • To meet customer's expectation in terms of customer service & information accuracy.
  • To be able to provide information related seller's accessibility
  • Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts.
  • Works with multiple technology applications and features to resolve Seller contacts.
  • Work in a team to achieve the required KPI elements and SLA.

Job Requirements
  • US Native English communication (spoken & written) is a must
  • Candidate must possess a minimum of Diploma/Degree education qualification in any discipline.
  • Fresh Graduates are welcome to apply for this role.
  • Candidate must be willing to work for a 24-hrs rotational shift, requires to work only 9 hours per day/shift; 5 days per week
  • Must be able to work at Ara Damansara (location nearby the Citta Mall & Ara Damansara LRT station)
  • Preferably possess own transport
  • Able to join the intake on 28th June 2021!

Job Benifits
  • Salary package: Basic Salary RM 3,500 + KPI Allowance up to RM 200 + Night Shift Allowance Uo to RM 200
  • Working Location: Ara Damansara (reachable by Ara Damansara LRT)
  • Free Training will be provided (Basic salary is given)!
  • Interview Tips provided!
  • Internal promotion opportunity
  • Free Shuttle Service provided (Pickup or Dropoff points: Ara Damansara LRT, Subang Jaya KTM.)
  • Annual Leave & Medical Leave
  • EPF & SOCSO
  • Pool Facilities + Rest & Relax Area + Cafeteria
  • MNC work environment

Job Application

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