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Guest Service Crew

Job Information

Position : Guest Service Crew
Company : Genting Malaysia Berhad
Contract : Full Time

Salary : RM1,550.0 - RM2,000.0 Per Month

Location : Genting Highlands, Pahang
Postcode : 69000

Posting Date : 26 Jan 2021
Closing Date : 06 Apr 2021

Academic Qualification :
Language Requirement : No

Job Description

Job Responsibility
  • Assisting all entry and exit at the entrance when needed.
  • Handle all verbal and written complaints and feedback from guests. Be empowered to resolve Guests issues.
  • Assist Guests with special needs in every way possible - advise, assess, assist and recommended best ways for them to enjoy the park and the attractions.
  • Support Guests with rental of wheelchairs, strollers, lockers, phone charging stations, function rooms and function venues
  • Conduct Park Wide Guest Survey, listen to Guest feedback, compliments, record these and pass onto the relevant departments.
  • Welcome VIP's, conduct VIP tours and create special memories for them.
  • Assist with crowd control duties including coordinating reserved areas at shows and parades.
  • Ensure you have a thorough knowledge of the park, the park's attractions and facilities, promotions, marketing and operational procedures. Read all issued memos at the beginning of each shift to keep abreast of relevant changes.
  • Handle Park Wide Lost & Found Items and Lost Child Inquiry, follow up and documentation compilation.
  • To accept and carry out any task requested and assigned by the Management

Job Requirements
  • SPM Qualification
  • English & Bahasa Malaysia oral and reading skills
  • Mandarin oral skills an advantage
  • Fun
  • Friendly service manner
  • Natural smile
  • Enthusiasm
  • Confident
  • Outgoing
  • Team player
  • Communication skills

Job Benifits
  • Accommodation provided
  • Uniform is provided

Job Application

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