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Fibre and Corporate Customer Service

Fibre and Corporate Customer Service
Selangor   Bandar Sunway
Full Time   Customer Service / Helpdesk
Maxis

Post12 Feb2020
Expiry13 Mar2020

Job Information

Position : Fibre and Corporate Customer Service
Company : Maxis
Contract : Full Time

Salary : RM3,000.0 - RM3,500.0 Per Month

Location : Bandar Sunway, Selangor
Postcode : 47500

Posting Date : 12 Feb 2020
Closing Date : 13 Mar 2020

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : No

Job Description


Job Responsibility

Department

Handling corporate account

  • Handling Calls from corporate company

Handling Home Fibre customer account

  • Handling calls pertaining to home fibre and internet

Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls

Job Requirements
  • Fresh Grad are welcome to apply
  • Good communication skill & written in English
  • Working experience is not necessary as training will be provided
  • Proficient in the use of computers
  • Pleasant personality and able to handle stress

Job Benifits
  • Phone Allowance RM200
  • Shift allowance
  • Medical claim
  • 5 working days

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