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E-Commerce Support

E-Commerce Support
Kuala Lumpur   KLCC
Full Time   Call Center / BPO
Scicom (MSC) Bhd

Post16 Jun2020
Expiry15 Aug2020

Job Information

Position : E-Commerce Support
Company : Scicom (MSC) Bhd
Contract : Full Time

Salary : Undisclose

Location : KLCC, Kuala Lumpur
Postcode :

Posting Date : 16 Jun 2020
Closing Date : 15 Aug 2020

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility

  • Respond to customer and seller enquiries regarding online merchandise or service orders through Inbound calls or emails.
  • Assists customers and sellers with product selection, answers basic questions and suggests various product options that are available.
  • Input customer interaction in CRMS.
  • Ensure all customers and sellers feedback/complaint /disputes are addressed as and when required or escalate the same to team lead.
  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
  • Any other task(s) as required by management.


Job Requirements

  • SPM/STPM/Diploma /Degree or an equivalent professional qualification.
  • A good command of written and spoken English and Bahasa Malaysia.
  • Additional Language Allowance of RM500 for those who can read, write and speak Mandarin.
  • Possess initiative with the ability to work independently and as a team.
  • Dynamic, highly motivated and a result oriented player with good interpersonal skills.
  • Contact Centre Operating days     :- Monday -Sunday
  • Work Days                                     :- 5 day week : off days are based on the roster.
  • Work Hours                                    :- Shift based :1st shift starts at 9am; last shift finishes at 10pm.
  • Commencement Date                   : - Monday,7th October
  • The Package:


Job Benifits

  • EPF
  • SOCSO

Job Application

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