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Customer Service Executive

Job Information

Position : Customer Service Executive
Company : Corvan Asia Sdn Bhd
Contract : Full Time

Salary : RM2,500.0 - RM4,000.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47400

Posting Date : 28 Dec 2020
Closing Date : 28 Feb 2021

Academic Qualification : Diploma
Language Requirement : EN

Job Description


Job Responsibility
  • Professionally handle queries and resolve customer issues in person and via different channels (phone, Whatsapp, etc.)
  • Prepare and edit documents, issue invoices and manage administrative matters
  • Build and improve relationships with existing customers
  • Support the General Manager in all matters to maximize productivity
  • Complete any assigned ad-hoc duties

Job Requirements

About Us

Established in 2014, Corvan specialises in developing and bringing home appliances of high practicality and quality to consumers. Corvan stands among the likes of international brands, and is among Top 3 homegrown brands on online marketplaces like Lazada and Shopee. In line with the company's mission of improving quality of lives, Corvan launched the Charity Awareness Drive in 2020 to support frontliners and marginalized communities through Mercy Malaysia, World Vision and MRCS in the fight against Covid-19. News of the initiative have been covered extensively by news outlets such as BFM, World of Buzz and Bernama. Today, Corvan serves hundreds of thousands of happy and loyal customers with its bestselling products such as picaBot Robotic Vacuum, picaMop Cordless Mop, Cordless Waterproof Power Scrub and Cordless Vacuum.

 

Requirements

We are seeking a reliable and motivated candidate for the position of Senior Customer Service and Admin Executive to start immediately, to provide customers with excellent customer service and office administration.
 

  • Candidates must possess at least Diploma or higher in any field
  • Must possess minimum 2-year experience in any customer service-related field as a proven successful leader.
  • Must possess excellent communication skills in English.
  • Must have good customer service and problem-solving skills, attentiveness, empathy, patience and immaculate manners
  • Must possess good computer skills (Word, Excel, PowerPoint)
  • Must maintain a high degree of integrity and confidentiality
  • Must have the ability to take initiative, multi-task and manage time effectively
  • A good team player with good leadership quality and loyalty (job hoppers will NOT be considered)
  • Own smartphone required, own laptop and transport preferred

Job Benifits
  • A dynamic working environment
  • Attractive remuneration package, including handphone & parking allowance, EPF, SOCSO, EIS
  • Dress code: Semi-formal (e.g. shirts)
  • Working hours: Monday-Friday (9:30am-7:00pm), Saturday (9:30am-1:30pm)
  • Working location: Block Allamanda, 10 Boulevard, Lebuhraya Sprint, PJU6A, 47400 Petaling Jaya, Selangor

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