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Customer Service Executive

Job Information

Position : Customer Service Executive
Company : Epic Logic Sdn Bhd
Contract : Full Time

Salary : RM1,800.0 - RM2,300.0 Per Month

Location : Bukit Damansara, Kuala Lumpur
Postcode : 50490

Posting Date : 26 Sep 2020
Closing Date : 15 Nov 2020

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility
  • Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
  • Independently provide accurate information to resolve problems/issues that arise.
  • Execute reports and analysis on the Call Center (CC) Operations on a timely basis
  • Adhere to the Quality Assurance standards set
  • Adhere and comply to the duty roster set by the Supervisor.
  • Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
  • Continuously educate one's self with up-to-date and relevant information to support the customer service operations.
  • Assist in the preparation of other processes as and when assigned/required by the Supervisor.
  • Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
  • Participate in company sponsored events.

Job Requirements
  • At least one (1) year of experience in the Customer Service field is needed
  • Must be able to speak and write good English
  • Able to start immediately
  • Able to work on rotational day shifts

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