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Customer Service - English / BM (Larger Teleco Industry Malaysia)

Customer Service - English / BM (Larger Teleco Industry Malaysia)
Selangor   Petaling Jaya
Full Time   Call Center / BPO

Post09 Feb2020
Expiry10 Mar2020

Job Information

Position : Customer Service - English / BM (Larger Teleco Industry Malaysia)
Company : Startek
Contract : Full Time

Salary : RM2,000.0 - RM3,000.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47301

Posting Date : 09 Feb 2020
Closing Date : 10 Mar 2020

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : No

Job Description

Job Responsibility
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Job Requirements
  • Applicant must be willing to work on rotational shifts
  • Each shift consists of 9.5 working hours and inclusive of 1-hour lunch for rest and 30 minutes break time
  • 5 working days per week
  • Good communication skills in Bahasa Malaysia and English
  • Advantage able to speak in Mandarin
  • Must be an energetic, positive-minded and good team player
  • Applicants should be Malaysian citizens
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided

Job Benifits
  • Monthly Salary
  • Various Allowances
  • Attractive Incentives
  • Annual Leave
  • Sick Leave
  • Full Training Provided
  • Shuttle service provided based on specific location
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discreation on Management.
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
  • Career Growth & Training Programs:
  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
  • iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
  • English Training – Aegis provides English training for Aegis employees who would like to improve their communication & business writing skills.

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