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Customer Service

Customer Service
Selangor   Petaling Jaya
Full Time   Customer Service / Helpdesk
Lucca Vudor

Post25 Jun2020
Expiry04 Aug2020

Job Information

Position : Customer Service
Company : Lucca Vudor
Contract : Full Time

Salary : RM1,800.0 - RM2,500.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47400

Posting Date : 25 Jun 2020
Closing Date : 04 Aug 2020

Academic Qualification : Diploma
Language Requirement : English,Malaysia

Job Description


Job Responsibility
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Resolve customer complaints via phone, live chat and email.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements
  • Minimum SPM level
  • Fluent in English.
  • Candidates with customer service background will be an added advantage. (11am-7pm)
  • Willing to work on Weekend & Public Holiday.

Job Benifits
  • EPF,SOCSO included
  • Annual Leave
  • We provide medical coverage, You may claim up to the limit of your position.

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