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Customer Experience Professional (Mandarin Speaker)

Customer Experience Professional (Mandarin Speaker)
Selangor   Petaling Jaya
Full Time   Call Center / BPO
Startek

Post09 Feb2020
Expiry10 Mar2020

Job Information

Position : Customer Experience Professional (Mandarin Speaker)
Company : Startek
Contract : Full Time

Salary : RM2,500.0 - RM3,500.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47400

Posting Date : 09 Feb 2020
Closing Date : 10 Mar 2020

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : English,Chinese

Job Description


Job Responsibility
  • Handling all outbound / inbound calls.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Attend to customer's inquiries
  • Attend inbound call, issue case, assign case and follow up the case.

Job Requirements
  • At least SPM graduate who is interested to start their career in a call center are also encouraged to apply
  • Able to start immediately
  • Able to work on Rotating Shift
  • Fluent in Mandarin or Cantonese
  • Applicants must be Malaysian citizens
  • Good communication skills
  • Able to speak fluent English and other languages.
  • Independent and self-starter

Job Benifits
  • Various Allowances
  • Attractive Incentives
  • Annual Leave
  • Sick Leave
  • EPF, SOCSO
  • Full Training Provided
  • Free accommodation (3 weeks max)
  • Shuttle service provided based on a specific location
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discretion on Management.
  • Career Growth & Training Programs:
  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
  • iSTAR – System for Appraisal & Rewards 
  • The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
  • Aegis provides Language training for Aegis employees who would like to improve their communication skills and business writing.
  • English Language
  • Japanese Language
  • Korean Language
  • French Language
  • Mandarin Language Various Allowances
  • Attractive Incentives

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