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Position: Partner Care Performance Lead (PC PL) DUTIES AND RESPONSIBILITIES: 1. Oversee day to day Partner Care's operation by monitoring BPOs performance (Main KPI) - Productivity and SLA via Dashboard2. Queue Management; Monitor each BPOs' queues (inflow vs capacity) from the dedicated Dashboard to ensure SLA is within 2 days and to report on any abnormalities to the rel ...
POSITION SUMMARY: Team Lead is the front-line supervisor that is responsible in: 1. Providing quality and efficient Customer Service to foodpanda's guests through the daily management of a team of CSE.2. To ensure maximum involvement and contribution from the team members under their leadership.3. To manage, coach and monitor the team while coordinating with other leaders ...
Strong Knowledge on Unix, Linux / Unix/ windows Application supporto Good Knowledge in CI/CD , Devops and SCM tools - Bamboo, Ansible, Git,o Codefresh, Jenkins, Artifactory, Udeploy, Splunk, Appdynamics, Grafana, ITRSo Work experience in CI/CD automation, scripting - shell, perl, python..etco Excellent experience in troubleshooting, Debugging and Support.o Experience in Op ...
Project Test Deliveryo Identify issues in requirements, design specifications, application architecture and product documentation.o Develop test specifications based on various requirement documents within schedule constraints.o Develop test bed and verify test environments with Selenium / Appium using Java (based on project requirements).o Perform functional and technical ...
Responsibilities:-Manages the operational business relationship of partner's accounts across APAC-To act as POC for existing partners in regard to account management, performance and finance related topic-To maintain relationship and negotiate contracts in accordance with the overall sales-To analyse and determine the outcome of partner's dispute in regard to payment and b ...
- Responsible for back-end development, in cooperation with front-end and other developers. - Responsible for product function design, coding, and integrated testing of product functions. - Collaborate and communicate with development partners on software system design status, project progress and issue resolutions. - Participate in project requirements analysis; design an ...
Responsibilities:1. Schedule, coordinate and implement Training programmes at TENTRA.2. Coordinate learning needs analysis and plan learning map & scheduling.3. Assist in the design & execution of the learning portfolio including development of content and delivery methods via Digital learning and Blended learning (Hybrid)4. Review training materials to ensure its relevanc ...
o To lead a team of technician and operator to meet production target on output, schedule, yield rate, quality and delivery of products.o Execute continuous improvement activities on Conforming rate, Failure Cost Reduction, Process Lead Time, Productivity, Product Defect and Production efficiency.o Troubleshoot all the daily production issue related to quality issue, manpo ...
Assistant Project Manager - Live OperationsDo you love food and convenience put together? Then you just might love foodpanda. foodpanda is the world's favorite way to order food online to your home or office. With thousands of restaurants ready to receive orders via our website and mobile app, no one should have to suffer from the lack of variety or long queues to enjoy gr ...
Role:Active participation in Test Strategy / Test plan preparation. Task allocation and monitoringCarries out detailed requirements analysis Prepares and maintain Test-ware (Test Cases, Tests Data, Test Stubs/Harnesses) in auditable Ensures traceability between requirements and test cases Plan tests , Validate tests ,Identify re-tests , Defect analysis and Test metrics col ...
