Position : Up to Rm3999| Executive - Customer Service @ Setapak| Bonus| Company : Global Outsourcing Company Contract : Full Time
Salary : RM2,500.0 - RM3,999.0 Per Month
Location : Setapak, Kuala Lumpur Postcode : 53300
Posting Date : 06 Nov 2022 Closing Date : 21 Dec 2022
Academic Qualification : Language Requirement : EN
Job Description
Job Responsibility
Respond to all passive remarks in social media interactions at platforms like Facebook, Twitter, WhatsApp, Instagram and Google+. To engage with the social media users etc.
Social media & online sentiment monitoring / scan and to immediately escalate any issues to superior.
Provide direct advice/feedback to customers with first call resolution and information in relation to the wide range of Courts products and related services.
To escalate calls/case/feedback to stakeholders to ensure that all service requests and inquiries are resolved and completed without fail.
To carry out other duties related to the operations of the department as directed by the superior when required.
Job Requirements
Minimum diploma holder in any discipline.
Must have experience in a call center setting, with at least 1 years of relevant working experience. Those without a diploma/degree must have at least 2 years of relevant working experience.
Knowledge of computer in Microsoft Office is compulsory. Word/Excel & Microsoft Office.
Must be able to work shift hours, weekends and public holidays.
Must have excellent communication skill with proven customer problem solving skills. Polished interpersonal skill would be an asset. Multi-lingual proficiency would be advantageous.
Must be proactive, energetic, posses' high self-motivation and result driven with the ability work under pressure.
Must have a strong passion for customer service and able to work well in a team as well as independently.
Job Benifits
Medical Claim
Training Provided
Employee Discounts Benefits
EPF & Sosco
Annual Leave
Bonus
Job Application
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