Position : Up to Rm2500 | Customer Service @ KL | Pass at Least STPM | No Working Experience / Fresh Graduate Are Welcome| Company : Global Outsourcing Company Contract : Full Time
Salary : RM2,000.0 - RM2,500.0 Per Month
Location : Kerinchi, Kuala Lumpur Postcode : 59200
Posting Date : 03 Nov 2022 Closing Date : 18 Dec 2022
Academic Qualification : Language Requirement : EN,MS
Job Description
Job Responsibility
To operate the Reception and Customer Service counter as per scheduled operating hours and perform opening and closing activities.
Strong and in depth knowledge of the product and services (subject matter expert) of company products.
Achieve the sales target as set on products and achieve the key performance indicators on services as defined and a high CSAT score
To ensure all client inquiries, service requests, feedback & complaints are handled with care and resolved in accordance to OS and OPM within the agreed SLA.
To ensure case incidents are escalated appropriately and in timely manner to the relevant Business Unit(s).
To ensure stock management is strictly adhered to at all times in accordance to OS and OPM.
To ensure duties are carried out efficiently and in accordance to OS, OPM, FSA, AMLA and PDPA.
To ensure security and safety guidelines and procedures are strictly implemented and adhered to at all times in accordance to OS and OPM.
To ensure all system access and ID are not shared and exposed to other staffs in accordance to system security policies.
Job Requirements
Good communication and interpersonal Skills
Process good telephone etiquette
Able to work on shift work (8am to 8pm, Mondays to Fridays)
Good in email writing and correspondence in dual language (English & Bahasa Malaysia)
Ability to multi-task, prioritize and manage time effectively
Job Benifits
Medical Claim
EPF & Socso
Annual Leave
Job Application
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