Position : Mandarin Speaking Customer Service (Basic up to 4k; KL) Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM2,800.0 - RM4,000.0 Per Month
Location : Kuala Lumpur, Kuala Lumpur Postcode : 50470
Posting Date : 30 Nov 2022 Closing Date : 14 Jan 2023
Academic Qualification : Secondary/SPM/'O' Level Language Requirement : EN,ZH
Job Description
Job Responsibility
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes
Keeps updated with company procedures and processes
Shares customer feedback with relevant departments for further improvements
Job Requirements
SPM/STPM or equivalent certificate holders with 2 years relevant experience
Degree or Diploma Fresh Graduate are welcome to apply
Possesses good English and Mandarin communication skills (verbal and written)
Cantonese verbal ability will be an added advantage
Ability to read and type Traditional Mandarin will be an added advantage
Open for 24/7 shift work
Job Benifits
Annual Leave
Strategic working location with convenient public transport facilities
Regular team activities and festival celebration
Yearly Award Recognition
Shift Allowance up to RM500, monthly
Mandarin language allowance fixed at RM300, monthly
KPI Allowance up to RM500, monthly
EPF, SOCSO
International Exposure
Job Application
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