Position : Customer Service (Mandarin Speaker, Basic up to RM4000) Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM2,800.0 - RM4,000.0 Per Month
Location : Shah Alam, Selangor Postcode : 40150
Posting Date : 10 Nov 2022 Closing Date : 25 Dec 2022
Academic Qualification : Language Requirement : EN,ZH
Job Description
Job Responsibility
Handled customer enquiries and complaints through phone, online chat and/or e-mails.
Ensure all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Escalate difficult and complex issues to senior team members.
Maintain a positive, empathetic and professional attitude towards customer.
Update & maintain accurate information of customer interaction, transactions, comments and complaints in the company's system.
Resolve customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
Liaise with external vendors and service operators to fulfill booking changes
Job Requirements
SPM/STPM holder with customer service experience
Diploma/Degree Fresh welcome to apply
Possesses good communication skills (Both Mandarin & English)
This is 24/7 shift work (5 days work 2 days off)
Job Benifits
Shift allowance RM20/day (for shift after 10pm)
KPI allowance up to RM700
EPF, SOCSO
5 working days (2 off days in a week)
Job Application
To apply online for Customer Service (Mandarin Speaker, Basic up to RM4000), kindly click the button below.
