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Customer Service (live Chat)

Job Information

Position : Customer Service (live Chat)
Company : Agensi Pekerjaan Asia Recruit Sdn Bhd
Contract : Full Time

Salary : RM2,800.0 - RM3,700.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47500

Posting Date : 01 Dec 2022
Closing Date : 15 Jan 2023

Academic Qualification :
Language Requirement : EN

Job Description

Job Responsibility
  • To handle all customers enquiries and requests promptly, accurately and professionally. Live Chat/Social Media and Email Correspondence
  • To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level
  • Able to speak and write emails well
  • Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers expectation
  • Follow up and resolve customers complains and ensure IT is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure
  • Participate in ad-hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Any other duties assigned by the team leader

Job Requirements
  • Minimum 1 year of relevant working experience (customer service live chat/email)
  • Must be able to communicate and write very well in English and Bahasa Malaysia
  • Ability to speak Mandarin is an added advantage
  • Must be willing to work on shift basis with additional allowance
  • Must possess basic computer literacy (MS Office)

Job Benifits
  • EPF and SOCSO
  • Language and shift allowances
  • Phone rebate
  • OT allowance (upon approval)

Job Application

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