Position : Customer Service (Immediate Hiring) Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM2,400.0 - RM3,400.0 Per Month
Location : Petaling Jaya, Selangor Postcode : 47500
Posting Date : 10 Nov 2022 Closing Date : 25 Dec 2022
Academic Qualification : Language Requirement : EN
Job Description
Job Responsibility
Provide excellent customer experience via phone call.
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Job Requirements
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 1-2 years of work experience in the related field is required for this position.
Fresh graduates are encouraged to apply.
Strong time management skills and motivation to exceed expectations.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Excellent verbal and written communication skills in English and the language of the supporting market.
Comfortable working with computers and multiple systems.
Job Benifits
High basic salary.
5 working days in rotation.
Training provided.
EPF.
SOCSO.
Overtime allowance.
Shift allowance.
Job Application
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