Position : Customer Service Executive (Live Chat) Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM2,700.0 - RM4,000.0 Per Month
Location : Kuala Lumpur, Kuala Lumpur Postcode : 50470
Posting Date : 30 Nov 2022 Closing Date : 14 Jan 2023
Academic Qualification : Diploma Language Requirement : EN,ZH
Job Description
Job Responsibility
Ensure highest standards of service delivery on personalised phone services to our customers
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
Educate the customer about the products and services and directs them towards available resources for self-help
Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
Maximize opportunities to up sell or cross-sell products and services which meet customer needs
Maintain confidentiality of the customers and data at all times
Strong customer service mindset with good communication and excellent problemsolving skillsnd/or Manager.
Job Requirements
SPM/STPM holder with customer service experience
Diploma/Degree Fresh welcome to apply
Possesses good communication skills (Both Mandarin & English)
This is 24/7 shift work (5 days work 2 days off)
Job Benifits
Shift allowance RM100 - RM500
KPI allowance up to RM500
EPF, SOCSO
Job Application
To apply online for Customer Service Executive (Live Chat), kindly click the button below.
