There are 3 Jobs in Infosys (malaysia) Sdn. Bhd. to Choose
Position Summary:o Network Specialist is an end-to-end Telco and ICT transition and operational support consultant assigned to selected clients.o Provides valuable transition and operations management resulting in higher customer satisfaction and better SLA compliance for clients' subscribed SingTel services.o Helps to on-board customers from other Telco networks and conti ...
o Effectively resolve L1 helpdesk queries as per deliverables outlinedo Ensure appropriate documentation of the interaction on the customer's account in the prescribed formato Execute transactions as per prescribed guidelines and timelineso Ensure that performance parameters are met to meet SLA targetso Always ensure customer/user confidentiality and data protectionJob Req ...
? Create low level design document for Transition Plan.? Act as Technical Specialist SPoC during Transition & Day2 phase.? Help Project manager and Singtel Global Services Provisioning team to on-board customer SDWAN network.? Provide SDWAN technical escalation support during transition activities.? Provides client-focused operations support within SingTel by working close ...
