Job ResponsibilityTasks:
Provide remote L1 Support to End Users;
Analyzing problem & putting correct resolution in place;
Troubleshooting and relating resolution procedures to non-technical end- users,
Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
Monitoring the correct timelines (SLA)
Contact with the end user via phone, e-mail & chat,
Providing input toward Knowledge base maintenance.
Requirements:
Fluent Mandarin or Japanese language and good English;
Strong organizational skills with ability to prioritize effectively
Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
Possess either N1 or N2 level for Japanese Language
Hiring 3 Mandarin Language Headcounts & 6 Japanese Language Headcounts
able to work on shifts (8:00 - 20:00) Mon-Fri
**Fresh Graduate are encouraged to apply
Job RequirementsJob Benifits
