Job Responsibility- Attend and respond to customers walk in to TMPoint Service Center to learn about and address their needs, complaints, or other issues with TM UNIFI services.
- Recommend packages of services to customers by collecting customer information and analysing customer needs.
- Process orders through online portal, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Attending and responding efficiently and accurately to walk in customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Prepare sales and follow-up reports daily and monthly through Microsoft Excel and Word.
- Take payment on Utilities Bill Payment from customers.
- Act as the company gatekeeper, attempt to persuade customer to reconsider cancellation.
Job RequirementsJob Benifits
