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RM 3500 + Mandarin Speaking Customer Service Executive at KL (open to Fresh Grads)

Job Information

Position : RM 3500 + Mandarin Speaking Customer Service Executive at KL (open to Fresh Grads)
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM3,000.0 - RM4,000.0 Per Month

Location : Kuala Lumpur, Kuala Lumpur
Postcode : 42000

Posting Date : 01 Dec 2022
Closing Date : 15 Jan 2023

Academic Qualification :
Language Requirement : EN,ZH

Job Description

Job Responsibility

Job Description o

  • Taking customer calls and providing accurate, satisfactory answers to their queries and concerns
  • Managing and tending to customers' enquiries through various communication channels such as hotline calls, emails, social media and live chat channels.
  • De-escalating situations involving dissatisfied customers, offering patient assistance and support as well as resolutions and advice as deemed appropriate.
  • Calling customers to inform them about the company's new products, services, and policies.
  • Guide callers through troubleshooting, navigating the company site or using the products or services.
  • Review customer or client accounts, providing updates and information about billing, refunds, discounts, and other account items.
  • Perform other ad-hoc projects or duties as and when required.

Job Requirements
  • Pleasant personality with good communication, written and oral skills in English, and Mandarin
  • Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
  • Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service Computer literate and internet savvy.
  • Positive attitude and a team player with passion in delivering World Class customer service.
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards

Job Benifits

  • Salary Basic RM2,800-3,200 + RM480 Meal Allowance + RM900 Mandarin Language Allowance +14AL + 12ML
  • Working Location: KL
  • Working Hour: 24/7

Job Application

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