Job ResponsibilityRole Purpose
This role will be responsible for the creation and implementation of lean transactional payroll operations and for the running of payroll operations activities in the region, its compliance, efficiency, and accuracy. This will include designing tools, processes and procedures to manage a methodical payroll administration, leveraging MyHR and ensuring successful partnering and integration with other platforms. The key focus is to review, analyse, recommend and drive regional payroll operational and administrative models, ensuring excellent implementation in the deployment of payroll operational process and procedures. The role requires a systematic, integrated approach with a focus on continuous improvement.
Main accountabilities but not limited to the following:
Payroll Administration:
Review employee data (new hires, changes, additional earnings) from MyHR to inform payroll run(s) and pre-empt any issue, if any. In some countries data may come from multiple sources which will need to be reconciled.
In countries where payroll is outsourced
liaise with providers in line with agreed calendar, by providing accurate data
troubleshoot any issue raised by employees on the Employee self-service portal
resolve adhoc issues such as back payments or pay corrections etc.
continuously improve the process and efficiency of the collaboration with the provider
In countries where payroll is not outsourced,
complete payroll calculations manually (through excel templates) or through a payroll system.
Make contributions to statutory bodies (pension, social security particularly)
Ensure system generated pay slips are distributed to employees accurately and on a timely manner.
Consolidate payroll register report and other payroll related reports and seek appropriate vetting and approvals for payroll processing
Prepare all journals and accruals related to payroll in the countries allocated to this role.
Liaise with the respective government statutory bodies for matters related to statutory or government reporting.
Ensure accurate, timely payment and compliance with all statutory requirements. This will include notifying finance on fund allocation.
Ensure the preparation of annual tax reporting is accurate and timely.
Ensure proper documentation and compliance for internal controls and audits.
Ensure timely processing of final settlement for leavers
Ensure accurate processing of overtime payments and reimbursements
Ensure timely processing of Purchase Request (PR) and Purchase Orders (PO) for HR related vendor payments i.e medical insurance, medical claims, payroll vendor fees, etc
Case Management
Attend to employee enquiries on payroll related issues via case management platform
Timely management of queries - respond daily to queries via C4C (case management ticketing system), in line with Service Level Agreements.
Strive to understand stakeholder queries and resolve tickets in a customer centric manner.
Records Management
Maintain rigorous filing of all payroll related documentations (payslips and payroll reports especially).
Archive/ Destroy payroll records in line with data protection policies and practices in the country.
Support audits where required
Continuous Improvement
Support continuous improvement initiatives
Approach issues and roadblocks with a Continuous Improvement mindset
Contribute to outsourcing projects particularly at the stage of transition into business as usual
Stakeholder Communication
Proactively communicate with all approvers and key personnel to ensure effective coordination and approvals of payroll payments
Raise issues to appropriate management levels in a timely manner to ensure fast resolution and risk mitigations are put in place.
Team-work
Proactively support and offer help to other team members when their workload requires additional support
Ask for help from management and team members where needed
Support change initiatives and be a change advocate particularly in outsourcing initiatives
Show flexibility in delivering activities that are not strictly in this role scope.
Involvement in projects or activities outside of the scope of work described here will be required. Support of local compliance requirements will be required
Generate/ review various operational and statutory payroll reports like production report, quality and workforce management related reports on defined frequencies.
Collaborate with other HR pillars
Work collaboratively with other HR areas to support the initiatives undertaken for the business
Continuously feedback to other HR areas on changes and/or issues faced by the payroll team to ensure the business has a single combined HR perspective
Requirements:
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
Professional experience related to the role.
Role specific knowledge and experience:
Minimum/essential
Experience of reviewing and improving payroll operations processes and practices.
Expertise/Experience of payroll operations across several countries in the region, including designing tools, processes and procedures.
Has worked in a multinational organization, with varied cultures and nationalities
Experience leading payroll staff
Proven ability in solving process and technical issue.
Desirable
Knowledge of automation in payroll
Ability to demonstrate critical thinking skills and initiative
Preferably experience in a shared service/outsourcing environment.
Experience in people management/team leadership is desired.
Role specific skills:
Web application & Windows application development on .Net platform, Angular, VUE and another JS frameworks.
Database management & development
Job RequirementsJob Benifits
