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Customer Service / Helpdesk
Online Customer Service
Online Customer Service
Selangor
Kajang
Full Time
Customer Service / Helpdesk
Thing Globe Sdn Bhd
Post
15 Nov
2022
Expiry
29 Aug
2023
Job Information
Position :
Online Customer Service
Company :
Thing Globe Sdn Bhd
Contract :
Full Time
Salary :
RM1,800.0 - RM2,500.0 Per Month
Location :
Kajang, Selangor
Postcode :
43000
Posting Date :
15 Nov 2022
Closing Date :
29 Aug 2023
Academic Qualification :
Diploma
Language Requirement :
EN,MS,ZH
Job Description
Job Responsibility
Efficiently reply customer chat inquiries through all platforms (Lazada, Shopee, Tiktok, Instagram, whatsapp etc.)
Schedule and handle walk in customers
Handle customer complains and returns professionally
To ensure customer satisfaction by providing excellent customer service
Follow up and feedback customer reviews and ratings
Updating tasks and follow up customer cases in a daily basis
Call and accept calls from customers
Job Requirements
Able to speak and type in English and Bahasa Malaysia. Able to speak and type in Mandarin would be an advantage.
Job Type: Full Time Only
Fresh graduate are welcome to apply. Training will be provided.
Min. Diploma/Degree in Business Admin or relevant field.
Able to operate basic computers. (Eg. Print Documents, Reply message, Reply email etc.)
Good communication skills to handle all levels of people
Must be polite have good tempered and manners, willing to listen customer.
Must poses problem solving skills to resolve customer problems
Job Benifits
EPF, SOCSO provided.
Annual Leave, Medical Leave, Hospitalization Leave Provided.
Employee benefits provided after confirmation.
Overtime paid x1.5 hourly rate.
Attendance allowance available.
Staff discounts on purchasing company products.
Job Application
To apply online for Online Customer Service, kindly click the button below.
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