Position : Learning & Development Specialist for Telesales Department at Call Center (based in Melaka City) Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM3,800.0 - RM4,500.0 Per Month
Location : Melaka City, Melaka Postcode : 70500
Posting Date : 30 Nov 2022 Closing Date : 14 Jan 2023
Academic Qualification : Diploma Language Requirement : EN
Job Description
Job Responsibility
POSITION SUMMARY:
To manage new hires training program with alignment to Singapore sales training curriculum.
To deliver related training courses to MCC Telesales staff.
To enhance job knowledge and training skills constantly as an on-going process.
JOB RESPONSIBILITIES:
To be the core trainer for Onboarding Phased Training, refresher training, cross training, new system training, and next gen learning for one or several identified product / hotline group.
To achieve training effectiveness targets of Level 1 for Training Feedback, Level 2 for Classroom Assessment, and Level 3 for Mock Call passing rate.
To achieve training productivity targets of Training Days, Calls / Chats Handling, Training Summary Reports, and Operations Attachment.
To achieve training content and materials development and digitalization conversation targets.
To complete and pass the trainer upskilling and certification process.
To execute any improvement project or initiative that is being assigned.
Job Requirements
At least Diploma in Business Administration or related course.
Minimum 4 years in providing training in contact center.
Good knowledge in Singtel Product system and SOP Knowledge.
Good Computer literacy in Microsoft Office.
Excellent presentation skills.
Good customer handling skills.
Candidate must be willing to work in Melaka City.
Job Benifits
EPF & SOCSO & PCB
Dental & Optical Benefits
Staff activities
Annual leave
Medical and Hospitalization Leave
Job Application
To apply online for Learning & Development Specialist for Telesales Department at Call Center (based in Melaka City), kindly click the button below.
