Job ResponsibilityJob description
Public Area
1. Maintain the overall cleanliness of the Hotel public space by cleaning all assigned areas thoroughly on a daily basis.
2. To follow up duties from the previous shift.
3. To handle equipment and cleaning supplies with care.
4. To respond to work order and follow up where cleaning is needed.
5. To sweep, mop and polish floor.
6. To vacuum carpet, spot shampoo to remove stains.
7. To clean furniture, fixture, glass and mirror.
8. To ensure cleaning equipment are in order and stored appropriately.
9. To maintain a high standard of personal appearance and hygiene at all times.
10. Report any guest complaints, incidents of suspicious persons at the assigned area to the Public Area Team Leader or Supervisor.
11. Ensure a high standard of cleanliness of corridor and public areas.
12. To report for duty punctually wearing the correct uniform and name tag at all times.
13. To provide a courteous and professional service at all times.
14. To maintain good working relationships with your own colleagues and all other departments.
15. Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
16. To carry out any other reasonable duties and responsibilities as assigned.
17. To ensure all policies and procedures are adhered to.
18. To ensure and maintain all hygiene rules and regulations are strictly adhered to.
Room
1. Clean the bedroom, bathroom, closet, floor corridor, balcony, etc. as per the Hotel's standard.
2. Dust the room and furniture.
3. Replenish amenities and bath supplies.
4. Vacuum and rack the carpet.
5. Checks and secure the rooms.
6. Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
7. Ensure security of guest rooms and privacy of guests.
8. Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.)
9. Responsible for replenishment of guest complimentary water.
10. Responsible for the Hotel property in the work area.
11. Attend to guest calls/requests/ complaints in the area assigned to him/her.
12. Authorise to enter guestrooms for cleaning and providing turndown services.
13. Responsible for following the standard operating procedures.
Laundry/Linen/Wardrobe/Uniform
1. Responsible for picking up and delivery of in-house guest laundry.
2. Responsible to collect and deliver outside guest laundry / dry cleaning.
3. Responsible for delivering all guest items punctually, accurately and in a professional and courteous way.
4. Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed.
5. Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet.
6. Check all items for damage or stains and take appropriate action to rectify these issues.
7. Report immediately to the superiors in case any valuable items like cash, jewellery, credit cards etc. found in guests cloth pockets.
8. Responsible to process the guests clothing using the correct equipment / machines using the appropriate chemicals and temperature.
9. Once processed, neatly fold or hangs the clothing as requested by the guest on the laundry sheet.
10. Sort employee uniforms for appropriate action like washing, dry cleaning, ironing or send for repairing.
11. Able to processes the staff uniforms using the correct equipment using the appropriate chemicals and temperature.
12. Once processed, hangs and transports clean uniforms to Housekeeping.
13. Shake wet sheets, table linens and napkins prior to ironing in order to spread them out.
14. Retrieve folded linens and stacks or hangs clean linens as appropriate.
15. Sort clean towels, rugs and robes.
16. Use towel folder and manual folding for bath towels, washcloths, rugs and robes.
17. Assist in the loading and unloading of dryers and sort out washed laundry items.
18. Operate and maintain folding equipment, presser and iron.
19. Operate and maintain washer, dryer, dry cleaning machine, etc.
20. Report any technical problems or deficiencies to superior or Maintenance team.
21. Place folded product on appropriate rack.
22. Report any damage or deficiencies in the laundry items to the Team Leader / Supervisor / Executive Housekeeper.
LOCATION:
Candidate will be based at our new property at Fives Hotel (Plaza DNP), Jalan Dato Abdullah Tahir, Taman Abad, 80300 Johor Bahru, Johor.
Job RequirementsJob Benifits
