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Guest Service Officer

Job Information

Position : Guest Service Officer
Company : M Roof Hotel & Residences Ipoh
Contract : Full time

Salary : Undisclose

Location : Ipoh, Perak
Postcode : 31400

Posting Date : 07 Nov 2022
Closing Date : 07 Dec 2022

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility
JOB DESCRIPTION
o Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries.
o To provide courteous and prompt service and if possible to comply with every guests requests and needs.
o To familiarize themselves with the procedures, facilities and service of the hotel.
o To sell rooms in manner designed to maximize revenue and occupancy with guest satisfaction.
o To ensure all check-in and check-out are prompt and guest requirements are met.
o To escort as many guest to the rooms and introduce all facilities of the hotel and the hotel room while rooming the guest.

JOB REQUIREMENT
o Candidates must possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent.
o Required language (s): English and Bahasa Malaysia.
o Able to speak Mandarin / Cantonese will be an added advantage.
o Pleasant personality, possess good interpersonal and communication skills.
o Strong disciplines, commitments, self-initiative and good customer relations.
o Must be willing to work on shift including working on weekends and public holidays.



Job Requirements

Job Benifits
  • EPF
  • SOCSO
  • Annual Leave

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