Job Responsibilityo Assist the Guest Service Officer/ Duty Manager with the smooth operation of the accommodation and guest service functions
o Ensure that all guests receive a warm welcome friendly and memorable welcome
o Work closely with bookings & reservations, housekeeping, concierge, security and food & beverage regarding guest requirements to ensure that all guests' needs and expectations are met throughout their stay
o Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints are reported to management
o Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
o Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
o Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
o Process settlement of guests' accounts and ensure that appropriate payment methods are adhered to
o Promote Hotel facilities or our product and conduct accommodation and facilities tours for potential guests
o Ensure that the front of house and guest areas are well maintained at all times
o As required assist with the co-ordination and delivery of dining, events and food & beverage service
o Any other duties as directed by the Duty Manager/ Front Office Manager or other member of the management team
Job RequirementsJob Benifits
