Job ResponsibilityYou will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner.
1. To report punctually wearing the correct hotel uniform and name tag at all times.
2. To provide a courteous and professional service at all service.
3. To be constantly aware of the room situation and to strive to obtain maximum occupancy.
4. To maintain an atmosphere of tranquillity at the Front Desk.
5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
7. To register the guests promptly ensuring that they are provided with all necessary information.
8. To enter all guests folios into the computer immediately and accurately.
9. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
10. To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
11. To ensure that the Special Request rooms are blocked, and that all keys are in order.
12. To have a sound knowledge of the company's Marketing Programmes and Promotions.
13. To keep the daily hand over book up-to-date and the correct follow up is done.
14. Be aware of the hotel lay out and the various different types of rooms available to guests.
15. Maintain up to date and accurate guest histories.
16. Actively sell the hotel to guests to maximise the internal revenue of the hotel.
17. Be aware of all hotel services and facilities.
18. Cross train in various departments to help other front office departments when the need arises.
19. To handle guest check outs according to the standard procedures.
20. To arrange guest bills neatly and tidily and verify recurrences.
21. To post charges immediately to guest folios or accounts.
22. To maintain guest ledgers in a systematic manner to facilitate balancing by the night auditor.
23. To handle foreign currencies and exchange them into Ringgit, ensuring a receipt is given.
24. Be alert to forged currencies and travellers cheques, in these circumstances the Guest Service Manager must be notified to deal with the problem.
25. Recognise VIP's and Executive Floor guests.
26. Check validity of vouchers and legal documents.
27. Ensure all paid-outs and rebated are signed by the Guest Service Manager.
28. Ensure that the hotels' credit policies are adhered to.
29. Ask for guest keys on check out.
30. To have a complete understanding of the hotels' staff handbook and adhere to the regulations it stipulates.
31. Be aware of Health and Safety issues at all times. Carry out other duties that may from time to time be asked of you by the management.
Job RequirementsJob Benifits
