Job ResponsibilityFront Office Assistant Job Description
Front office assistants greet customers and answer phones, schedule appointments, and manage multiple office tasks. Offices of all types, from medical facilities to corporations, hire front office assistants for part- and full-time work, usually during daytime hours with few or no weekend shifts required. Front office assistants work in a team environment with other office staff members, primarily reporting to the office manager. Travel is not typically required, as front office assistants perform all their job duties within the office.
Front Office Assistant Duties and Responsibilities
The daily tasks front office assistants are required to perform vary depending on the type of office they're in, the main clientele being served, and the number of staff members who work in the office. However, there are many core duties associated with this job that are universal to all front office assistants:
Answer Phones
Front office assistants assist the receptionist with answering incoming phone calls.
Schedule Appointments
Front office assistants schedule appointments as requested.
Sort Mail
Front office assistants sort incoming mail so it can be given to the proper recipient. This includes keeping outgoing mail organized and getting it ready to be sent out.
Route Calls
Front office assistants route calls to the appropriate individual or department as needed.
Greet Clients
Front office assistants greet incoming clients, patients, or customers as they enter the office.
Listen to Voicemail
Front office assistants listen to office voicemail and make notes to record the pertinent information from these messages.
Job RequirementsJob Benifits
