Job Responsibility? Delivers the brand promise and provide exceptional guest service at all times.
? Provides excellent service to internal customers as appropriate.
? Be familiar with the hotel's products and services and policies.
? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
? Maintains positive guest and colleague interactions with good working relationships.
? Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
? Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Job RequirementsJob Benifits
