Job ResponsibilityJob DESCRIPTION:
1. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
2. Provide high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
3. Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services, and solutions.
4. Provide good customer service and maintain a good rapport with customers.
5. Provide highly skilled resources to answer customer inquiries and requests predominantly.
JOB REQUIREMENT:
1. Experience working with customer support
2. Comfortable using computers
3. Good command of English - speaking and writing
4. Customer orientation and ability to adapt/respond to different types of characters
5. Understanding customers' needs or issues and providing helpful solutions to their problems
6. Familiarity with CRM systems and practices
7. Minimum STPM
8. Strong phone contact handling skills and active listening
9. Willing to work on Weekends & Public Holidays
We regret only shortlisted candidates will be notified.
*** Interested applicants may also send over your updated resumes to
[email protected] and
[email protected] Job RequirementsJob Benifits
