Job Responsibilityo As a CSM, you will be assigned 4-5 large SAP SuccessFactors (SF) Customers
who have already implemented SF.
o Guide / work hand in hand with internal Consultant(s) to handle customer
requests/tickets for issue resolution.
o Analyse recurring problems to decrease volume of tickets originating from
similar issues
o Propose new and out of the box solutions within SF to customers to increase
client's satisfaction index
o Manage relationship with the assigned customers and ensuring SLA's are met
to avoid escalations.
o Identify new opportunities (change requests, new modules) from the assigned
customers based on existing pain-points & proposing effective solutions
available within SAP SF.
Job RequirementsJob Benifits
