Position : Customer Service Specialist in Shah Alam (mandarin Speaker) (Basic up to 4K) (Immediate Hiring) Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM3,200.0 - RM4,000.0 Per Month
Location : Shah Alam, Selangor Postcode : 40150
Posting Date : 18 Nov 2022 Closing Date : 02 Jan 2023
Academic Qualification : Secondary/SPM/'O' Level Language Requirement : EN,MS,ZH
Job Description
Job Responsibility
Handle and respond to customer enquiries and complaints through phone and emails.
Ensure all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Identify and escalate difficult and complex issues to senior team members.
Maintain a positive, empathetic, and professional attitude towards customer.
Update and maintain accurate information of customer interaction, transactions, comments, and complaints in the company's system.
Job Requirements
SPM, Diploma, Degree Fresh graduates are encouraged to apply. Training will be provided. Good salary package.
Good communication skills of written and spoken English and Mandarin is a must.
Willing to work on shift rotational shift basis. KPI incentive & Shift Allowance will be provided.
Good interpersonal and communication skills.
Candidate must be willing to work in UOA Business Park (near to LRT & KTM).
This is 24/7 rotational shift, 5 working days per week with 2 days off in a week.
